FAQs

Q?

What if my goods get damaged while in your store due to your negiligence?

A.

YBYNU has full comprehensive insurance

Q?

How long can I keep my goods in store for free?

A.

60 days after which a rental fee will be charged;Terms and Conditions apply.

Q?

What if I want my goods back?

A.

Call us, visit us in store, complete the paperwork and you can take your goods back, and if you would like YBYNU to deliver there is a flat rate of R500.

Q?

How do I get my goods to you?

A.

Call us on 0800092968 and we collect for free

Q?

What if I sell my goods privately and not through your store?

A.

Sellers are welcome to come and collect their goods on consignment from the store at
any time, should the seller want the goods to be delivered back to their
home or office there will be a rate of R500 for delivery. Under no
circumstances are sellers allowed to sell their goods to a buyer and get the
buyer to come and collect. Should this occur a flat fee of R500 will be
charged per month for the storage of the sellers items.

Q?

What if I am in JHB on holiday but I live in another province?

A.

You can buy and pay in store with your credit or debit card and we will get a quote
for you to courier the goods to your home or work address.

Q?

What if I am not in Johannesburg and want to buy something on line?

A.

You can buy on line and we will send you a quote for the delivery costs.

Q?

Are my goods safe and secure in the warehouse?

A.

Yes we have 24 hour surveillance which is monitored by a security company and we have an alarm and electric fence protecting the building and perimeter of the warehouse.
We also have armed reaction.

Q?

How much commission is charged when you sell my goods?

A.

Commission is charged at 20%

Q?

What if I want to sell you my goods?

A.

Come into our wynberg stores,where we evaluate the goods before we buy